Refund Policy

Disclaimer: This is a general template and does not constitute legal advice. It is crucial to consult with a legal expert in Montenegro to ensure full compliance with local laws and regulations.

 

 

Introduction

Bluemoon Company doo is dedicated to customer satisfaction. This Refund Policy sets out the terms and conditions under which you may request a refund for products purchased on our website.

 

Refund eligibility

To be entitled to a refund, the following conditions must be met:

 

• The product must be returned within 14 days of purchase.

• The product must be in its original, unused condition with all original packaging.

• You must provide proof of purchase (order confirmation).

 

Non-refundable items

Certain types of items are non-returnable, such as:

 

• Digital products (e.g. software, e-books)

• Personalized or custom items

• Perishable goods (eg food, flowers)

 

Initiating a refund

To request a refund, please contact our customer service at info@bluemooncompany.me or +382 67 328 975. Please include your order number, a detailed explanation of the refund and any relevant photos.

 

Refund process

Once we receive your return, we will review the product to make sure it meets the criteria for a refund. Once approved, we will process the refund to your original payment method within 14 business days.

 

Shipping costs

Buyers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be held responsible for lost or damaged returns.

 

Exceptions

We reserve the right to refuse returns if the product is returned damaged or in a condition different from its original condition.

 

Contact us

If you have any questions about our Refund Policy, please contact us at info@bluemooncompany.me